Refund application

Last updated: 2026-10-23

Before you apply

Review the RapReel refund policy first. Failed renders automatically return credits, so a separate request is usually not needed for a failed generation.

Send these details

Email address on the account, order number, purchase date, amount paid, the credits used, and a short explanation of the issue. Attach screenshots only when they help us identify the problem.

How to submit

Send the request to support@rapreel.app with the subject “Refund request”. We normally acknowledge requests within one business day and review them within 2–3 business days.

After approval

Approved refunds are sent to the original payment method by our payment partner. Your bank or card issuer may take 5–10 business days to show the refund.